Classified Id: 274835

Classified Title:

Category: Jobs:: IT Software     

City: Bangalore     Locality: silkboard

Date Listed/Updated: 2019-03-21

Author/Publisher name:

Description: RESPONSIBILITIES: *Develop deep understanding of the problems that you’re tackling through research and regular interaction with customers, customer success managers, implementation teams, and product team; define and frame those problems for the team. *Develop user stories for features and enhancements. *Work with user experience team to create detailed feature specification(s). Iterate through prototypes and validate product with internal and external customers. *Work with engineering team to drive feature development as per the sprint planning. Ensure that features built are developed correctly and can be used by end users intuitively. *Review existing product features using qualitative and quantitative measures, and proactively identify improvement/optimization opportunities to improve user experience. *Conduct market research and competitive analysis to guide product development and support go-to-market activities. *Research relevant industry trends and features and develop recommendation pitches/proof-of-concepts for product road map. Develop user guides, tutorials, internal & external documents to support product release. REQUIREMENTS: *4-7 years of product management experience, preferably for a B2B SaaS product company in the contact center and customer service space. *Strong customer and stakeholder empathy. You must be able to analyse a problem/feature/requirement from the perspective of multiple stakeholders. *Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders. *Strong analytical capabilities. Should be able to understand and contextually analyse a requirement to arrive at the optimal solution. *Familiarity with agile software development practices used to build and deploy web and mobile applications. *Excellent oral and written English communication, documentation and prototyping skills. *Bachelors in computer science from recognized institutes.

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